Contact Us
(855) 233-3120
For any questions related to product warranty and defective items please refer to our warranty page.
Customer Service is closed during the time periods below:
November 26, 2026 from 8:00 AM ET until November 27, 2026 at 8:00 AM ET
December 24, 2026 from 8:00 AM ET until December 26, 2026 at 8:00 AM ET
January 1, 2027 from 12:00 AM ET until January 2, 2027 at 8:00 AM ET
Thank you for contacting the ASICS Customer Service team. We’re happy to help during the following hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 4:00 PM
- Sunday & Holidays: Closed
Email us at: [email protected]
We typically respond to emails within 24 hours.
Click the live chat icon in the bottom right corner of the page to chat instantly with a customer service representative.
Live Chat hours:
- Monday to Sunday: 9:00 AM – 10:00 PM
We offer a 30-day hassle-free return policy:
- Items must be in original packaging and unworn condition
- Please retain your original purchase receipt
- Refunds are processed within 7-10 business days after we receive the return
- Customized items are not eligible for return or exchange
To start a return or exchange, please contact customer service for the return address.
Shipping methods and delivery times:
- Standard Shipping: 3-5 business days (free on orders over $49)
- Express Shipping: 1-2 business days ($9.99 flat rate)
- Remote areas may take an additional 1-2 business days
After placing your order, you can track your shipment in “My Orders”.